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Wed Apr 3, 2013, 06:48 PM

Phishing? or Sequestration? Got an email from "Edfinancial" claiming my student loan

has been transferred from the Direct Loan Servicing Center effective 3/28/2013. Not the loan itself, just "servicing" the loan and payments are to be made to them.

I don't believe it and will be at the post office tomorrow to pick up my student loan bill. If I don't have a written notice from the federal government's Direct Loan Servicing Center telling me to send my payment to "Edfinancial," I'm giving them and the university a call.

I suspect the university email was hacked and somebody is phishing to get us to send them our money every month.

13 replies, 2542 views

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Arrow 13 replies Author Time Post
Reply Phishing? or Sequestration? Got an email from "Edfinancial" claiming my student loan (Original post)
magical thyme Apr 2013 OP
Dreamer Tatum Apr 2013 #1
magical thyme Apr 2013 #3
winter is coming Apr 2013 #2
magical thyme Apr 2013 #4
winter is coming Apr 2013 #6
magical thyme Apr 2013 #5
winter is coming Apr 2013 #7
magical thyme Apr 2013 #9
winter is coming Apr 2013 #10
winter is coming Apr 2013 #8
winstars Apr 2013 #11
magical thyme Apr 2013 #12
magical thyme Apr 2013 #13

Response to magical thyme (Original post)

Wed Apr 3, 2013, 06:52 PM

1. DLSC is legit

Still, follow up.

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Response to Dreamer Tatum (Reply #1)

Wed Apr 3, 2013, 07:17 PM

3. I know DLSC is legit. It's where I've paid my student loan all along.

I question "Edfinancial."

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Response to magical thyme (Original post)

Wed Apr 3, 2013, 07:11 PM

2. I'd look up DLSC and Edfinancial independent of the email, call them, and verify the info.

It's likely a phishing attempt.

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Response to winter is coming (Reply #2)

Wed Apr 3, 2013, 07:20 PM

4. DLSC is legit. It's the Federal Student Loan servicing center.

It's "Edfinancial" I question.

I will be calling DLSC to verify, unless I have received a letter from DLSC that verifies, or if my bill from them has a new address to make out and send the check to.

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Response to magical thyme (Reply #4)

Wed Apr 3, 2013, 07:31 PM

6. Even if the organization is legit, that doesn't mean any links or phone numbers in the email are.

It's not unusual for phishers to fake emails from legitimate businesses.

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Response to magical thyme (Original post)

Wed Apr 3, 2013, 07:26 PM

5. here is a copy of the email, complete with "mailscammer" notices. Those mailscammer notices

do show up in a lot of commercial emails, so they worry me but not too much. Also, it was really addressed to my name, not my DU id

Dear MAGICALTHYME ,

This email is to inform you that effective 3/28/2013, the U.S. Department of Education (the Department) transferred the servicing of your student loan(s) from the Direct Loan Servicing Center (ACS) to Edfinancial Services. The Department remains the owner of your loan(s).

New Payment Address
Edfinancial Services will begin accepting payments on behalf of the Department effective immediately and ACS stopped posting payments as of the transfer date listed above. Any payments made to ACS that were not yet posted to your account at the time of transfer will be forwarded to Edfinancial; however, payments are forwarded via the U.S. Treasury and may take time to post to your account.

You may mail your payments, including your new Edfinancial account number or social security number to the address below (NOTE: This is the ONLY address that can accept payments. If you make your student loan payments via a bill pay service, please ensure your service is updated with the correct payment address.):

US Department of Education
P.O. Box 105193
Atlanta, GA 30348-5193

If you were not already enrolled in auto-debit payments, the fastest and most convenient way to make payments is by submitting them online at MailScanner has detected a possible fraud attempt from "click.edfinancial-email.com" claiming to be www.edfinancial.com/DL, or by requesting automatic payment deduction through KwikPay®.

Auto-debit Payments Continue
Important: If you were already enrolled in auto-debit payments with the Direct Loan Servicing Center, the bank account information used will be transferred to Edfinancial Services and your payments will continue to be automatically debited each month. Edfinancial Services will debit your bank account on the first business day after your due date. Your payment will be posted to your student loan account within three to five business days and will be applied with an effective date that is the same as your payment due date. If you access your account before the bank account debit and/or the Edfinancial account payment application occur, your account may appear to be past due; however, your status will be updated to current as soon as the payment application occurs and will not reflect negatively on your account.

Manage My Account
In addition, you may manage your account online at MailScanner has detected a possible fraud attempt from "click.edfinancial-email.com" claiming to be www.edfinancial.com/DL through Manage My Account. You must register as a new user, even if you had an online account with your previous servicer, and log in to your online account to access your information. Once you have logged in through Manage My Account, you will have access to My Secure Messages, Edfinancial's convenient and secure online message center where you access your billing statements and other correspondence. By providing a valid e-mail address, you will receive a courtesy e-mail notification when a message is available in your My Secure Messages inbox.

Be Paper Free and Plant a Tree
Between now and April 30, 2013, in celebration of Arbor Day, we will plant a tree in Shasta-Trinity National Forest for each person who switches from paper to electronic correspondence in Manage My Account.

Contact Us
If you need additional information, please visit our website at MailScanner has detected a possible fraud attempt from "click.edfinancial-email.com" claiming to be www.edfinancial.com/DL or contact a customer service representative at 1-855-337-6884. Our hours of operation are Monday through Thursday 8:30 a.m. to 8:00 p.m. and Friday 8:30 a.m. to 6:00 p.m. ET.

Sincerely,
Edfinancial Services


This email was sent by: Edfinancial Services
298 North Seven Oaks Drive, Knoxville, TN, 37922, USA

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Response to magical thyme (Reply #5)

Wed Apr 3, 2013, 07:33 PM

7. Did this email have the loan number or your SSN in it anywhere?

Perhaps in the address block??

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Response to winter is coming (Reply #7)

Wed Apr 3, 2013, 07:59 PM

9. no. no identifying information at all.

And this line bothered me:

"You may mail your payments, including your new Edfinancial account number or social security number to the address below"

I don't have a "new Edfinancial account number" and I'll be dammed if I'll give my SSN to this shady looking outfit.

I don't know why my account was transferred anyway. I have one bill to pay each month, under the income-based repayment program.

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Response to magical thyme (Reply #9)

Wed Apr 3, 2013, 08:13 PM

10. Yeah, I saw that, too. Big red flag, IMO. n/t

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Response to magical thyme (Original post)

Thu Apr 4, 2013, 02:16 AM

11. Check the links below, from a credit info forum I frequent that have some info for you...

http://creditboards.com/forums/index.php?showtopic=495861&hl=%22ed+financial%22

http://creditboards.com/forums/index.php?showtopic=489612&hl=%22ed+financial%22

http://www.ripoffreport.com only had a few complaints on them but that is a vague email and an email is not enough, even in 2013. You should definitely receive a hard copy notice of the change snail mail.

Check out the info in the links above, they are from last year but still have pertinent information for you. Or ask this question there, I totally learned tons about repairing my credit from reading at creditboards. All the forums there can help everyone in some way... I helped my daughter rehab her defaulted student loan and get it back showing a normal installment loan from credit boards... I am the de facto "go to guy to ask' now in my family about credit scores and reports, more than I want actually.

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Response to winstars (Reply #11)

Thu Apr 4, 2013, 07:25 AM

12. thank you for this info

An email claim is not enough, especially since they didn't even mention my account number.

I checked the BBB link you gave. 89 complaints is not a lot considering they probably handle thousands of loans, but reading the complaints gave me a headache.

I'll be heading to the post office today, so should find my bill or some kind of notice in there from the Direct Loan office.Without something in writing with my old account number on it and a new account number assigned, I'm calling.

And I'm unhappy about this. I've heard too many horror stories. Damn I wish I could sell my house, pay that j$%#@$$!!!!! loan off once and for all.

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Response to magical thyme (Original post)

Thu Apr 4, 2013, 11:47 AM

13. Sequester. I called Direct Loan Servicing

After I entered my information, I got a recording sending me to Edfinancial.

I wasn't mean to the CSR there, because I work as a CSR too. But I did make it very clear for anybody who happens to listen to the call that I was very unhappy with how this was handled and why.

The CSR made 2 mistakes. The 2nd one -- gave me wrong info (and gave me a BP spike) when she misquoted my monthly payment -- will drop the call to a 1 if NQR scores it. Lucky for her, as soon as they determine I'm unhappy with the masters, they're not likely to score it.

I was able to get my new account number over the phone, so I won't have to mail checks in with my SSN on them.

Fuck. There's a mouse in the cabinet. I can hear it scratching now.

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