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Tue Jan 22, 2013, 12:42 PM

So I Got Really Good Customer Svc. From an AT&T Rep But Can't Find a Way to Give Feedback...

It's so unusual I get good customer service from just about any phone rep these days I'd like to give some positive feedback - especially if it might reflect on her review. But I can't find a way to do it. There doesn't seem to be any way I can send an e-mail to them with the rep's name, time, date so they can identify her. I logged into my account online and there is no way I can find there.

Does anyone know how I can do this other than just calling back and asking for a supervisor?

14 replies, 1656 views

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Reply So I Got Really Good Customer Svc. From an AT&T Rep But Can't Find a Way to Give Feedback... (Original post)
dballance Jan 2013 OP
datasuspect Jan 2013 #1
Bake Jan 2013 #5
datasuspect Jan 2013 #9
Bake Jan 2013 #10
datasuspect Jan 2013 #11
Bake Jan 2013 #12
datasuspect Jan 2013 #13
Fumesucker Jan 2013 #2
lpbk2713 Jan 2013 #8
sinkingfeeling Jan 2013 #3
Bake Jan 2013 #4
DAVEDCHICAGO Jan 2013 #6
Phentex Jan 2013 #7
ceile Jan 2013 #14

Response to dballance (Original post)

Tue Jan 22, 2013, 12:46 PM

1. google ceo name

 

google hq address and number

dial number

ask for ceo BY NAME (crucial)

they will patch you through to ceo's admin

leave this person a message


best way to accomplish ANYTHING with ANY COMPANY

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Response to datasuspect (Reply #1)

Tue Jan 22, 2013, 04:07 PM

5. Randall Stephenson is the CEO

But that will never filter back to the agent's actual supervisor.

Bake

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Response to Bake (Reply #5)

Tue Jan 22, 2013, 10:11 PM

9. if you have the agent id, the name, the time of call, they can usually track it down

 

in most cases, there is a log of phone activity associated with your account number, trust me on this.

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Response to datasuspect (Reply #9)

Wed Jan 23, 2013, 01:30 PM

10. True, they could. But they won't.

I work for AT&T ... db249a

Bake

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Response to Bake (Reply #10)

Wed Jan 23, 2013, 01:33 PM

11. yeah, but do you work as an admin for the CEO?

 

they have godlike customer service powers.

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Response to datasuspect (Reply #11)

Wed Jan 23, 2013, 01:37 PM

12. That's true, assuming they give a damn.

Do you really think they do? Do you see Randall on "Undercover Boss" climbing a telephone pole or answering calls in a call center?

I didn't think so.

Bake

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Response to Bake (Reply #12)

Wed Jan 23, 2013, 01:40 PM

13. i've been doing this ever since i started being a grown up

 

don't ever call the 800 number for anything other than routine information calls.

ALWAYS call the CEO office of any company you do business with (large corp, utilities, cell phones, etc.)

you'll never talk to the CEO, but they have swarms of admins who have their own clerks who have godlike customer service powers where billing accounts are concerned.

i got close to 300 in bad debt removed from a utility account because i pitched my situation the right way.

had a cell phone company credit me $60 on money I had paid because front line people treated me wrong.

etc.

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Response to dballance (Original post)

Tue Jan 22, 2013, 12:47 PM

2. Why would you want to get someone fired?

I'm only half joking here, I'm to the point where I think bad customer service is very often by design an not simply due to incompetence.

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Response to Fumesucker (Reply #2)

Tue Jan 22, 2013, 04:13 PM

8. "Let no good deed go unpunished."




Megacorps know how to deal with trouble makers.


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Response to dballance (Original post)

Tue Jan 22, 2013, 12:49 PM

3. I got a survey on my cell phone soon after I talked with AT&T rep.

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Response to dballance (Original post)

Tue Jan 22, 2013, 04:06 PM

4. You may get a survey in your email

If your service is DSL, send an email to dsl.operations@att.com and reference the agent's name and employee ID if you have it.

The agent will appreciate it!



Bake

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Response to dballance (Original post)

Tue Jan 22, 2013, 04:10 PM

6. Survey

You might Get a Survey from an Outside firm afterwards. I worked for a Consulting firm That received lists of select customers' calls to follow up on .

However, I estimate That we only received 10% of the call Center's Call volume. So it May be good to send an email to General Customer service or Write a letter to the Executive Offices if Service was truly exemplary.

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Response to dballance (Original post)

Tue Jan 22, 2013, 04:12 PM

7. I'm about to file a complaint against them, lol!

I'm glad to hear you had a decent experience.

I would use anyone else if I could but there is no other option for the location of this business.

One thing I have found is they don't really want you to be able to contact them so good luck finding that info!

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Response to dballance (Original post)

Wed Jan 23, 2013, 01:42 PM

14. I usually get something in my email.

Even got a phone call a few times. I've been using Uverse for a few years now and the customer service has always been top notch.

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