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Tue Jan 8, 2013, 04:52 PM

Pregnant Mom Surprised By Eatery's Act of Kindness

http://gma.yahoo.com/blogs/abc-blogs/pregnant-mom-surprised-eaterys-act-kindness-180656550--abc-news-deals.html


-snip-

The Colorado-based chain of more than 400 restaurants is in the headlines for a good Samaritan act by one of its managers that, it turns out, is not all that unusual.

A manager at the Red Robin in Apex, N.C., paid it forward by comping the dinner of one very pregnant woman dining with her family.

As first reported by Consumerist, the manager joked with the woman, Amie Sivon, a local attorney, about her Red Robin dinner possibly being her last meal before giving birth. When Sivon and her husband, Jason, dining with their 2-year-old son, got the bill, Sivon's $11.50 meal had been deducted from their total, with nothing more said than a "MOM 2 BEE GOOD LUC" note.

"The manager said nothing to us about it," Jason Sivon told ABCNews.com. "We were already happy with the service so that action really blew us away. I looked at my wife and told her that I guessed we would be coming here more often."

-snip-

It looks like this restaurant will be getting more advertising for $11.50 than many pay thousands of dollars for.



17 replies, 3035 views

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Arrow 17 replies Author Time Post
Reply Pregnant Mom Surprised By Eatery's Act of Kindness (Original post)
LeftofObama Jan 2013 OP
CaliforniaPeggy Jan 2013 #1
LeftofObama Jan 2013 #2
4_TN_TITANS Jan 2013 #3
Renew Deal Jan 2013 #4
LeftofObama Jan 2013 #5
EC Jan 2013 #6
LeftofObama Jan 2013 #7
demwing Jan 2013 #8
LeftofObama Jan 2013 #9
obamanut2012 Jan 2013 #10
MoonchildCA Jan 2013 #11
TahitiNut Jan 2013 #12
awoke_in_2003 Jan 2013 #13
Ninga Jan 2013 #14
Sheldon Cooper Jan 2013 #15
JHB Jan 2013 #16
Ninga Jan 2013 #17

Response to LeftofObama (Original post)

Tue Jan 8, 2013, 04:58 PM

1. Kindness opens doors...

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Response to CaliforniaPeggy (Reply #1)

Tue Jan 8, 2013, 05:00 PM

2. It sure does, Peggy!

It sure does!

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Response to LeftofObama (Original post)

Tue Jan 8, 2013, 05:12 PM

3. "...than many pay thousands of dollars for"

As an international customer service professional, I can testify it's the small things and word of mouth that make all the difference. Just acknowledging my customers many unique holidays means a lot. I've already studied up on the Year of the Snake in anticipation of the Chinese New Year.

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Response to LeftofObama (Original post)

Tue Jan 8, 2013, 05:33 PM

4. The manager will be fired within days

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Response to Renew Deal (Reply #4)

Tue Jan 8, 2013, 05:37 PM

5. The manager is the one who gave the discount.

The article says a lot of the Red Robin Restaurants do this sort of thing and it keeps business coming back.

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Response to LeftofObama (Original post)

Tue Jan 8, 2013, 06:31 PM

6. Red Robin

is the only place here in my town that when they first opened, gave meal vouchers to all the neighboring businesses (in a 10 mile radius yet) for a free lunch on a day before their grand opening. The place was crowded all day with all of us that got vouchers ...we still go there for lunch and my family and I go many times for supper. So the $1000.'s spent on those vouchers was worth it in advertising. The vouchers were for anything you wanted + open bar.

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Response to EC (Reply #6)

Tue Jan 8, 2013, 06:45 PM

7. That's pretty impressive.

I had no idea about their business model. I think the closest one to me is about 50 miles away, but the next time I'm in that town I think I'll stop by.

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Response to LeftofObama (Reply #7)

Tue Jan 8, 2013, 07:00 PM

8. make sure you try the onion rings

Love em!

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Response to demwing (Reply #8)

Tue Jan 8, 2013, 07:02 PM

9. Will do!

I'm all about food suggestions.

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Response to LeftofObama (Original post)

Tue Jan 8, 2013, 07:04 PM

10. I always liked Red Robin when I still ate meat

The service was always good, too.

Kudos to a fellow North Carolinian for doing this!

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Response to obamanut2012 (Reply #10)

Tue Jan 8, 2013, 07:27 PM

11. My husband an I are vegetarians

We go there occasionally and request a boca patty. It used to be on their menu; it's not there anymore but is still available on request (at least the one we go to in So Cal. You may want to call ahead and ask).

I love their fries, but with all the fat and calories in a meal, we only only go once every couple of months.

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Response to LeftofObama (Original post)

Tue Jan 8, 2013, 07:56 PM

12. The Dead Robin

... is fairly decent for a "casual dining" chain. I've never been disappointed by any meal I had there, even if my expectations are typically not very high. They've always exceeded those expectations and I've always been pleased.

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Response to LeftofObama (Original post)

Wed Jan 9, 2013, 02:20 AM

13. I am now hungry for a

bacon guacamole burger.

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Response to LeftofObama (Original post)

Wed Jan 9, 2013, 09:15 AM

14. What's wrong with me? So far, I'm the only one not impressed. Using the "pay it forward"

gesture to bestow upon a very pregerant lawyer smacks of opportunism. I would imagine that the women and her family appeared to be comfortable middle class....ie, not in any particular need.
99 3/4 % of genuine gestures are done with anomonity with benefactors wanting no acknowledgement.

I would be more impressed if the manger would have handed out a meal coupon to someone on the street who might have seen it as a treat they wouldn't normally be able to afford.

Just my take.

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Response to Ninga (Reply #14)

Wed Jan 9, 2013, 10:02 AM

15. You are not alone.

I'm guessing that the pregnant attorney probably looked like someone who could afford her meal, and while I applaud the manager's generosity, I think it would have been a far better gesture to give the free meal to someone on the street.

But that's just me - people probably consider us as sourpusses and think our opinion should be filed under No Good Deed Goes Unpunished. Having read the rest of this thread, it sounds like Red Robin is pretty good as far as corporations go. I'm not sure if we have one around here but I may check it out. Someone mentioned they have a guacamole burger and that sounds delicious.

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Response to Ninga (Reply #14)

Wed Jan 9, 2013, 10:08 AM

16. Yes, "act of kindness" may be there, but "act of good customer relations"...

...is the better characterization. The two are not mutually exclusive, but for it to be a news item seems overblown (or implies the town is a real hellhole of selfishness).

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Response to JHB (Reply #16)

Wed Jan 9, 2013, 03:11 PM

17. Spot on JHB. Venerating a pregnant woman no less! Smart self-promotion indeed, and the

press fell for it.

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