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Thu Dec 27, 2012, 09:11 AM

 

Dark “Clouds” Forming After Netflix Outage Blamed On Amazon

PHILADELPHIA – From Christmas Eve through noon on Christmas Day, Netflix customers couldn’t watch any TV shows or movies on the service.

Over the holiday, a glitch at Amazon’s facility in suburban Washington, DC left Netflix users with nothing on their screens.

“Part of the reason is that it’s the largest and oldest of Amazon data centres and it’s also the data centre on which Amazon deploys new services first,” Darrow says. “While companies are supposed to be dividing their workloads among different data centers, sometimes you don’t have the choice because you’re using a new service that is available only from Amazon US-East.”

An outage there in October affected sites and services like Pinterest, Instagram, Reddit, and FourSquare. Darrow says such issues are a PR problem for cloud providers like Amazon, and worse for companies who have no control over what’s happening.

“Especially because Amazon is really wanting businesses to let them handle more of their mission-critical workload. It’s one thing for an online video site to go out — it’s an inconvenience and a pain. But if it’s a business database or accounting system, that’s a whole other issue. Things like this will spook CEOs going forward. Because this gets huge coverage. If I’m a CIO, and I want to go to Amazon, my boss is going to say, ‘isn’t that the cloud that went out over Christams eve?’”

More: http://philadelphia.cbslocal.com/2012/12/26/dark-clouds-forming-after-netflix-outage-blamed-on-amazon/

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Arrow 13 replies Author Time Post
Reply Dark “Clouds” Forming After Netflix Outage Blamed On Amazon (Original post)
UnrepentantLiberal Dec 2012 OP
hobbit709 Dec 2012 #1
randome Dec 2012 #8
Orrex Dec 2012 #2
JustABozoOnThisBus Dec 2012 #3
Orrex Dec 2012 #5
UnrepentantLiberal Dec 2012 #10
GoneOffShore Dec 2012 #4
ananda Dec 2012 #6
FSogol Dec 2012 #7
UnrepentantLiberal Dec 2012 #12
whistler162 Dec 2012 #9
UnrepentantLiberal Dec 2012 #11
JustABozoOnThisBus Dec 2012 #13

Response to UnrepentantLiberal (Original post)

Thu Dec 27, 2012, 09:14 AM

1. No different than what happens to any server when overloaded.

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Response to hobbit709 (Reply #1)

Thu Dec 27, 2012, 10:02 AM

8. Except a business has no control over how the problem is fixed.

Nor when. Does Amazon have competent technicians? Who knows? Where are the guarantees? I've always thought that putting mission critical information in someone else's control is a bad idea.

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Response to UnrepentantLiberal (Original post)

Thu Dec 27, 2012, 09:20 AM

2. Gee. Who could have predicted that outsourcing one's datastreaming could have this problem?

Answer: anybody who bothered to give it even a moment's thought.

The 6+ hour NetFlix outage was inexcusable but ultimately nothing more than an inconvenience. What happens when (not if) some vital cloudsourced data service goes unexpectedly offline for a similar span?

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Response to Orrex (Reply #2)

Thu Dec 27, 2012, 09:37 AM

3. It's a win-win-win

The outsourcing saves money,

If it fails, it's an inconvenience, not a critical business system,

If it fails, you get to point fingers instead of taking the blame.


If a system was super-critical, like monitoring nuclear powerplants, then you can justify multi-redundant systems with hot failover capability. If it's serving up massive amounts of entertainment, well, an occasional outage might be tolerable, outsourced or not. If NetFlix could run with close-to-100% reliability, would its customers be willing to pay a premium for that reliability?

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Response to JustABozoOnThisBus (Reply #3)

Thu Dec 27, 2012, 09:53 AM

5. This was the first NetFlix outage of more than a few minutes that I've seen

I've only been on the streaming service for two years, but in that time I've never seen it blip out for longer than two or three minutes, and even that's only happened once or twice. So in effect we've already getting that close-to-100% reliability for many months.

The problem IMO is that from the user end it doesn't matter whether the system is doubly or trebly redundant; what matters is that it works. And if it doesn't work, then user confidence is justifiably compromised, and not just in the system at hand. It reasonably calls into question the entire data management format.

It's up to the service provider to demonstrate that the system is reliable and stable; it's not up to the user to trust the provider.

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Response to Orrex (Reply #5)

Thu Dec 27, 2012, 10:17 AM

10. We just wondered why it went out.

 

Didn't know they used Amazon's cloud service.

My girlfriend loves streaming Netflix. I think she's watched every English TV show there is.

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Response to UnrepentantLiberal (Original post)

Thu Dec 27, 2012, 09:40 AM

4. One reason I have redundancy on my hard drives.

Back up the back up and then back that up.

If not when.

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Response to UnrepentantLiberal (Original post)

Thu Dec 27, 2012, 09:57 AM

6. It was inconvenient for Netflix to be out..

.. but I still like Netflix and plan to keep my subscription.

It has some great shows to offer that I can't find anywhere else,
and the streaming price is decent.

When I cut the cable next summer, Netflix will be my primary
show supplier.

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Response to UnrepentantLiberal (Original post)

Thu Dec 27, 2012, 10:00 AM

7. Was there more outrage when CBS spelled "center" as "centre or "Christmas" as "Christams"?

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Response to FSogol (Reply #7)

Thu Dec 27, 2012, 11:51 AM

12. That was an outrage for sure

 

but I could still watch Netflix.

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Response to UnrepentantLiberal (Original post)

Thu Dec 27, 2012, 10:04 AM

9. Weird part is prime was up and running

During the Netflix outage.....tin foil Hat!

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Response to whistler162 (Reply #9)

Thu Dec 27, 2012, 10:18 AM

11. Well it's their cloud.

 

First priority and all.

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Response to UnrepentantLiberal (Reply #11)

Thu Dec 27, 2012, 02:05 PM

13. I'd guess it was a different cloud

Private cloud vs the cloud available for outside users.

Netflix may be on a cloud separate from all the other Amazon cloud users, who knows.

Has Amazon made any statement about this? I'd be surprised if they say anything. They have to do all their 'splainin' and groveling to Netflix.



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