Remember, the people answering the phones are just working for the assholes, treat them with respect even though some of them are working for the assholes because they support them or are hired as political favors.
It is difficult to know these things when you talk to them and they should be treated with respect.
Some cannot tolerate when others do not agree with them. This problem is the underlying cause of most conflicts. A little tolerance goes along way to making the world fit together.